Promero
Call Center Software On Demand
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Contact Center Anywhere provides a complete outbound solution for predictive and preview dialing plus IVR dialing. Users have access to state-of-the-art predictive dialing technology combined with powerful campaign management tools. This allows contact center managers to maximize the efficiency of their operations by taking advantage of both inbound and outbound calling capabilities. Contact Center Anywhere provides pacing technology, based on modern call simulation, yields high agent productivity with fewer abandoned calls. This allows compliance with the Federal Trade Commission's regulations that strictly limit abandoned calls, without sacrificing agent productivity. It also provides built in integration possible between dialer, ACD, IVR and CTI. With Contact Center Anywhere user-friendly Campaign Manager, contact center managers can set-up, monitor and adjust outbound campaigns with ease, all in a single, unified platform.
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» March 6, 2013 - Promero announces advanced call center software features with Vocalcom HermesNet »
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