INCREASED ROI
Reduced Customer Contact Costs
Promero makes enterprise class applications accessible to small and medium-sized organizations without the deep investments in the software, development time, hardware and personnel to support these solutions.
Improved Customer Satisfaction
Collaboration allows agents to service customers more efficiently. With wait times reduced and customer information (such as how the contact was initiated and what web page the client is viewing) immediately displayed for an agent, the level of personalized customer service increases, as does the satisfaction of the client.
Increase Revenues
Promero's Contact Center Anywhere enables your representatives to assume an increasingly important role in the sale and support process using value driven processes to maximize interactions with profitable customers.
The power of Oracle's CallCenter@nywhere Predictive Dialer
- Eliminate wasted time associated with manual dialing
- Increase the contact rate with prospects
Revenue Model Example
Assumptions
Each sale generates $35 revenue and requires 15 minutes of talk time.
Sales Agent Expense: $27 per hour or $216 in 8 hours.
Manual Dialing
Talk time: 15 minutes per hour talk time X 8 hours: 120 minutes
Sales: 120 minutes/15 minutes per sale = 8 sales
Revenue: 8 sales X $35 revenue per sale = $280 revenue
Net Profit: $280 revenue less $216 expenses = $64 net profit
Predictive Dialing
Talk time: 48 minutes per hour talk time X 8 hours: 384 minutes
Sales: 384 minutes/15 minutes per sale = 25.6 sales
Revenue: 25 sales X $35 revenue per sale = $875 revenue
Net Profit: $875 revenue less $216 expenses = $659 net profit
1029% Increase in Net Profit using Oracle's Predictive Dialer
$659 Net Profit versus $64 Net Profit |
