INCREASED REVENUE
Promero's Contact Center Anywhere enables your representatives to assume an increasingly important role in the sale and support process using value driven processes to maximize interactions with profitable customers.
Control costs.
Contact Center Anywhere is a hosted solution. Instead of having to purchase, maintain and support complex systems, PROMERO provides
these services for an easy-to budget monthly charge. As documented by Dr. Jon Anton (Purdue University’s Center For Customer-Driven
Quality), menudriven hosted contact centre services can reduce contact centre costs by up to 90% for greenfield
deployments and by 40-80% for companies with legacy investments.
The power of Oracle's Contact Center Anywhere Predictive Dialer
- Eliminate wasted time associated with manual dialing
- Increase the contact rate with prospects
Revenue Model Example
Assumptions
Each sale generates $35 revenue and requires 15 minutes of talk time.
Sales Agent Expense: $27 per hour or $216 in 8 hours.
Manual Dialing
Talk time: 15 minutes per hour talk time X 8 hours: 120 minutes
Sales: 120 minutes/15 minutes per sale = 8 sales
Revenue: 8 sales X $35 revenue per sale = $280 revenue
Net Profit: $280 revenue less $216 expenses = $64 net profit
Predictive Dialing
Talk time: 48 minutes per hour talk time X 8 hours: 384 minutes
Sales: 384 minutes/15 minutes per sale = 25.6 sales
Revenue: 25 sales X $35 revenue per sale = $875 revenue
Net Profit: $875 revenue less $216 expenses = $659 net profit
1029% Increase in Net Profit using Oracle's Predictive Dialer
$659 Net Profit versus $64 Net Profit |
