WEB BASE ENABLED CALL CENTER

Maximize Agent Productivity with Web-Based, Multimedia Interface. Maximizing agent productivity is the key to contact center success.

Agents require intuitive, comprehensive, and easy-to-use tools so they can consistently provide superior service. Oracle Contact Center Anywhere’s agent interface maximizes the use and performance of agent resources by moving agents seamlessly between handling inbound and outbound call campaigns, replying to e-mail, and conducting Web chats. Agents are empowered with Web-based access to comprehensive customer interaction histories that include agent notes, call recordings, chat session transcripts, and emails sent to or from the contact center.

Oracle Contact Center Anywhere increases organizational flexibility by extending contact center infrastructure to include remote agent and supervisor capabilities. The Web-based call control interface, designed for use by a distributed workforce, gives remote workers the same advanced call handling capabilities as local users. There is no need to install and maintain software on each remote user's PC.

With the browser based Web Agent, you can have an agent located anywhere there is Internet access. Agents could work from home, hotel rooms, on the road from laptops - anywhere there is a phone and a computer with web access.

Provide your customers with web based help using online agent software. Customers visiting your web site can now easily have their questions answered by interacting with online agents via Web chat or their browser. This option assists customers with online agent help, services, and product information, as well as their purchase of products and services online.