Best In Class Predictive Dialer Software: Oracle Contact Center Anywhere

• Hosted Predictive Dialer Software


• Predictive Dialer Software


• Predictive Dialer Functions


• Hosted Predictive Dialer Systems

What's happening in the call center now is the combination of voice and data. Call centers are using open dialing platforms to take advantage of other specific technologies in the call center. It's a powerful means of taking the benefits of predictive dialers even further. Essential call center equipment like ACDs, PBXs, VOIP Gateways, Digital Recording and predictive dialers now work in concert, allowing for greater efficiency and productivity. The Hosted predictive dialer was thought to improve the working comfort in one objective: the Performance of your employees in dealing with incoming or outgoing telephone calls.

Predictive Dialer Functions

The development of the Hosted predictive dialer goals the best performance for telesale, teleprospection, debt collection and telemarketing campaigns. The hosted predictive dialer will screen these calls out. When handled correctly the end effect is a new live call for each sales agent every 5-8 seconds. The Hosted predictive dialer increases up to 70% your productivity. The Hosted predictive dialer manages time zones and quotas, integrates a "Do not call list", a powerful outbound campaigns and call blending management, in its call center software version. These functionalities complete the efficiency of the Hosted predictive dialer. Hosted predictive dialers will allow you, for each campaign to set one of the 5 dialing modes that are at your disposal, matching with your objective. The Hosted predictive dialer manages every campaign is independently from the others, and you can thus define every criteria to adapt it to your target. The Hosted predictive dialer software will only send productive calls to the TSR's drastically increasing their hourly talk time whatever the hour of production. Hosted predictive dialers allows you to automatically contact your clients or prospects by broadcasting a pre recorded message or an SMS, can be used for promotional offers, invitations or important information alerts. With a hosted predictive dialer agents no longer waste valuable production time dealing with: Busy signals No-answers Answering machines Auto-Attendants Operating Intercepts Disconnected Numbers.

The hosted predictive dialer will screen these calls out. Your agents will only deal with live contacts, allowing them to spend 45 minutes or more each hour actually talking to a potential customer. When the agent has completed the conversation they simply move from one ready call to another, without stopping to dial, listen, or choose the next call. With a hosted predictive dialer agents no longer waste valuable production time dealing with:

• Busy signals
• No-answers
• Answering machines
• Auto-Attendants
• Operating Intercepts
• Disconnected Numbers

Call centers around the world are the first line of contact for many companies of all industries. With the weight of these companies' marketing and customer support of their backs, call centers need to have first a rock solid technology infrastructure and second highly functional state of the art tools. At the heart of every call center is their telephony network.