DIALING TECHNIQUES

What Is A Preview Dialer?

A preview dialer automatically presents the phone service agent with contact information prior to the phone system dialing the number.

The agent has complete control over the dialing process and can inform the phone system if and when the call is to be placed.

If the agent does not wish to proceed with the call, the phone system can present another contact for the agent to review.

Preview dialing is an effective automatic dialing technique when the agent requires more control over the call process and may priortize which contacts are to be made. Also, if the agent requires additional time prior to the call to read through notes or call history, this technique is useful because it let's the service representative manage contact preview time.

What Is Progressive Dialing?

Progressive dialing is an automatic dialing technique that presents contact information to the call center agent prior to dialing the phone number. The agent is given a specific amount of time to perform this review prior to the dialer automatically placing the call.

Progressive dialing gives the agent time to review the contact information presented on the display device prior to the call being automatically launched by the dialer. Progressive dialing is useful in call centers where the flow and pace of the outbound calls needs to be managed by the administrator of the center, not by the call center agent. The agent is given sufficient time to review information about the individual being called, but generally does not have control over the call itself.

What Is "Smart" Predictive Dialing Technology

Our call center predictive dialer with Outbound IVR features can help qualify leads by automatically dialing phone numbers, detecting a "live" answer on the line, and playing a pre-recorded greeting message. This message can be a consistent, high quality introduction to your company, products or service.

After presenting this greeting, our phone system presents your customer or prospect with various options. Using touchphone keypad responses, the call recipient can choose to talk with your service representative, leave a voice message, request another call back time, or simply express no interest.

Contacts that are passed to your agents in this fashion are far more qualified and the probability of a successful call with this individual has increased dramatically. Since the phone system is doing the introductory qualification, you will need fewer agents to handle these calls. Your agents will no longer be repeating over and over the same introduction - now they will be talking with an interested and qualified party.

Predictive Dialers with Soft Phone Connection

If your business requires live agents responding to calls, we can connect your phone representatives to our phone system in several ways. If you have an existing web or PC application that requires integration with our predictive dialer, we can provide you with a complete CTI softphone library of phone related functions that you can embed in these applications.

Our sophisticated Soft Phone can be used with an existing Web application, without any modification to your existing web programs. Finally, our Softphone application can reside on your agent's PC that simply gives your operators phone functionality from the desktop.

Promero also provides a complete CRM application for centers that require this type of contact management solution fully integrated with our predicive dialer.

With all of these options, your service representatives can be working from your office where your predictive dialer resides or they can work from home using the high speed internet.

Predictive Dialers With Outbound IVR

Promero, Inc. is a leading provider of automated call center phone systems and services including Predictive Dialer systems and automated call processing software.

Without the use of predictive dialers, outbound call center agents are talking on average only 20 - 30 minutes out of an hour. Predictive dialers have demonstrated talk times in the 50 minute range, giving your center a productivity increase of nearly 100%!

Promero, Inc. call center phone systems perform traditional dialing as well as predictive dialing. With its enhanced features and flexibility, our predictive dialers support an advancement in outbound telemarketing called Smart predictive dialing.