MULTIPLE CAMPAIGNS

The Enhanced Predictive Integrated Call Center Solution runs multiple campaigns simultaneously using an extremely flexible drag and drop user interface. Each campaign is fully managed from the Supervisor Station. Supervisors can easily set the calling pace within each campaign based on keeping the drop rate to a minimum. Each campaign can be assigned its own unique set of agent scripts and call disposition codes that agents use when calls are completed.

Campaigns can be run separately or grouped to give maximum flexibility to campaign management and agent assignment.