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Predictive Dialer Software
	Benefits
	Benefits Overview
	Increased Productivity
	Increase Revenues
	Multiple Location Call Centers
	Scalable Call Center Software
	Software is Web Based

	Features
	Features Overview
	Automatic Call Distribution (ACD)
	Call Blending
	Call Recording/Monitoring/Training
	Computer Telephony Integration
	FTC Compliance
	Hosted Predictive Dialer Software
	Interactive Voice Response (IVR)
	Manage Inbound/Outbound Calls
	Manage Multiple Campaigns
	Remote or Home-Based Agents
	Skills-Based Call Routing
	Supervisor Monitoring Capabilities

PDF Documents
	Oracle Predictive Dialer ROI
	Take Oracle Predictive Dialer Test Drive - $895.00!!!
	Oracle Contact Center Anywhere Overview
	Oracle Contact Center Anywhere Features
	Oracle Contact Center Anywhere Fast Facts
	Oracle Contact Center Anywhere Deployment Kit
	Oracle Contact Center Anywhere outbound dialing
	Oracle Contact Center Anywhere Datasheet
	Oracle Buys Telephony@Work
	Oracle Contact Center Anywhere improves Productivity for Grand & Toy, a division of Office Max
	Oracle Contact Center Analytics

Oracle Call cenetr Anywhere
	Tour of Interaction Manager
	Starting and Logging in
	Controlling Your Status
	First Time Installation Lesson
	Adding To DNC
	Setting Your Extension
	Upload Predictive Lists and List Format
	Interaction Manager’s Information Tool Bar
	Set Up Voice Mail Box
	Set Up Email Inbox
	Predictive Schedules
	Simple Transfer
	Flip Predictive Lists for Re-Use User Guide
	Set Up Voice Mail Guide
	Contact Center Anywhere Administrator 24 page Quick User Guide
	Contact Center Anywhere Supervisor 16 page Quick User Guide
	Contact Center Anywhere Interaction [Agent] 10 page Quick User Guide
	Create Call Outcome Report by Agent
	Create Agent Utilization [Number of Calls Made] Report
	Create Custom Agent Reports
	How to Transfer Calls to a Workgroup
	How to complete a complete a Conference Call then Transfer
	How to configure Project Schedules, Voice Mail Agents
	How to create a Custom Script
	How to access Contact Center Anywhere with Windows VISTA
	View Work Group Records and Call Flow Diagram
	Flip a Predictive List

Contact Center Anywhere Training Pak
	Agent Interaction Report
	CallCenter@nywhere Supervision Quick User Guide
	Configuring Voicemails
	ContactCenter@nywhere Interaction Quick User Guide
	ContactCenter@nywhere Supervision Quick User Guide Bckup
	CONTACTCENTER_@NYWHERE Quick Admin User Guide
	Creating Projects Schedules Voicemail
	Custom VCC Reports
	How to complete a Supervised Transfer
	How to Transfer Calls to a Workgroup
	Outcome Report by User
	Steps to complete a Conference then Transfer
	TAW Reports How to Flip List VCC
	Uploading Contacts VCC
	VCC Custom Text Scripts
	Workgroup Prompts

Prostar CRM
	Create Opportunity Types
	How to make CRM Users ‘Active’
	Creative Custom Tabs and Drop-Down Menus
	Create Email Templates and Sending Emails
	Create a Lead and Convert to Sales Opportunity
	Create Team
	Enable Team ProStar CRM Training Pakunctionality and Visibility in the CRM
	Change Label ‘Names’ and ‘Terminology’ in the CRM Modules
	Change Date and Time Zone
	Security: Limit One User from viewing other User’s Opportunities
	Manage Activities: Meetings, Calls, Tasks
	Sync Microsoft Outlook 2003 with CRM using Splendid Plug-In
	Change User Status: Active, Inactive, Suspended
	CRM 1.3 Enhancements [April 2007]: Import Files, Export Files, Teams
	Import Date Files
	View CRM Reports
	Creating CRM Reports

ProStar CRM Training Pak
	Creating Email Templates Sending Emails
	Creating Customized CRM Tabs
	Creating Lead and ConvertLead
	Creating Opportunity Types CRM
	Creating ProStar Reports
	Creating Teams CRM
	CRM Changing Existing Label Names
	CRM Import
	CRM Teams Fucntionality
	CRM Time Zone Changes
	Enabling Teams in CRM
	Limiting Opportunities by User
	Making CRM Users Active
	Managing CRM Activities
	URL Link for CRM Reports
	User Cannot View ProStar Reports

Prostar Lead Manager
	Managing Leads: Delete, Update
	Create Thank You page or Re-Direct page to Link Customer to other web page after Form Submission
	Deleting Lead after it is assigned to Affiliate
	Creating a Custom Thank You Page to be sent after Form Submission
	Creating a ‘Calculated Answer’ in the Survey Form
	Enable Team Functionality and Visibility in the CRM
	Change Label ‘Names’ and ‘Terminology’ in the CRM Modules
	Definitions and Terminology
	ProStar Lead Manager (formerly iLeadMachine) 121 Page User Guide
	Create/Edit an Affiliate
	Each Survey must have 3 Hidden Questions. Create Hidden Questions
	Share Outlook 2003 Calendar with Other Users

ProStar Lead Manager Training Pak
	Creating Calculated Questons Answers
	Creating Editing Affiliate
	Deleting Lead Manager Leads
	Lead Manager Definitions
	Lead Manager User Guide
	Managing Leads
	MUST Create These 3 Questions for Each Survey
	Using_Redirect_Page

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